21st Century Skills: Critical Thinking

21st Century Skills: Critical Thinking

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Critical Thinking is a comprehensive program designed to enhance your ability to evaluate information, analyze complex situations, and make sound decisions across all aspects of hospitality management. In today's information-rich industry, your critical thinking skills directly impact problem-solving effectiveness, strategic planning, and operational excellence.

This course provides practical, industry-specific techniques for evaluating information sources, applying analytical frameworks, and implementing structured decision-making processes. Through interactive lessons and real-world hospitality scenarios, you'll develop a complete critical thinking toolkit that you can immediately apply in your workplace.

After completion of this course, participants will be able to:

• Identify credible and reliable information sources using structured evaluation methods.
• Recognize the differences between facts, opinions, and interpretations along the fact-opinion spectrum.
• Identify metacognitive strategies that enhance critical thinking and help manage information overload.
• Identify the appropriate types of logical reasoning (deductive, inductive, or abductive) and recognize common logical fallacies that can undermine sound decision-making.
• Identify effective root cause analysis methodologies that move beyond symptoms to address fundamental issues.
• Recognize the principles of systems thinking and network thinking that reveal interconnections in complex situations.
• Identify common decision traps and structured frameworks to make effective decisions despite uncertainty.
• Recognize the difference between reactive and proactive thinking approaches and the planning strategies that can anticipate change.
• Identify the connection between critical thinking and ethical decision-making and recognize common ethical pitfalls.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

Policies:

In the event that an HFTP Academy course is cancelled, the cancellation will be communicated via email from Academy@HFTP.org. If a course is removed from the catalog after you have paid but before your allotted time has ended, a refund will be issued per the refund policy. 

The HFTP Academy will issue a refund only if a course is cancelled and access removed before paid time elapses. If a course is purchased by mistake, the HFTP Academy will evaluate the case and may offer to transfer enrollment to another course of equal or lesser cost.

In the unfortunate event of an issue regarding an HFTP Academy course, concerns may be submitted to Academy@HFTP.org. Each concern will be addressed in a timely manner.

Hospitality Financial & Technology Professionals (HFTP) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.