Complete 21st Century Skills Bundle

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Master the Four C's of 21st Century Skills (critical thinking, creativity, collaboration, and communication) and get our complete productivity course absolutely FREE to supercharge how you apply these game-changing skills.

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21st Century Skills: Collaboration

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Collaboration is a comprehensive program designed to enhance your ability to work effectively with diverse teams across all aspects of hospitality management. In today's interconnected industry, your collaboration skills directly impact team performance, innovation capabilities, and organizational success.

This course provides practical, industry-specific techniques for building collaborative foundations, navigating team challenges, and optimizing collaborative performance. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a complete collaboration toolkit that you can immediately apply in your workplace.

By mastering personality awareness and psychological safety, learning to manage conflict constructively and solve problems collaboratively, and implementing systems for sustainable collaborative excellence, you'll transform the way you and your teams approach shared challenges and opportunities in the hospitality landscape.

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After completion of this course, participants will be able to:

• Identify various personality types and collaboration styles and how these differences influence team dynamics and collective outcomes.
• Recognize the components of psychological safety and trust in collaborative environments.
• Identify the unique challenges and opportunities of in-person, remote, and hybrid collaboration modalities.
• Identify the characteristics that distinguish healthy conflict from unhealthy conflict and frameworks for addressing disagreements productively in collaborative settings.
• Recognize structured methodologies for collaborative problem-solving, decision-making, and balancing efficiency with inclusivity in time-sensitive situations.
• Identify common collaboration barriers including power dynamics, implicit biases, and cultural differences and strategies to overcome them.
• Identify effective approaches for setting and managing expectations across different organizational levels.
• Identify project management frameworks and essential roles that contribute to high-performing collaborative teams.
• Recognize appropriate metrics and mechanisms that support continuous improvement in team collaborative performance.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

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21st Century Skills: Critical Thinking

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Critical Thinking is a comprehensive program designed to enhance your ability to evaluate information, analyze complex situations, and make sound decisions across all aspects of hospitality management. In today's information-rich industry, your critical thinking skills directly impact problem-solving effectiveness, strategic planning, and operational excellence.

This course provides practical, industry-specific techniques for evaluating information sources, applying analytical frameworks, and implementing structured decision-making processes. Through interactive lessons and real-world hospitality scenarios, you'll develop a complete critical thinking toolkit that you can immediately apply in your workplace.

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After completion of this course, participants will be able to:

• Identify credible and reliable information sources using structured evaluation methods.
• Recognize the differences between facts, opinions, and interpretations along the fact-opinion spectrum.
• Identify metacognitive strategies that enhance critical thinking and help manage information overload.
• Identify the appropriate types of logical reasoning (deductive, inductive, or abductive) and recognize common logical fallacies that can undermine sound decision-making.
• Identify effective root cause analysis methodologies that move beyond symptoms to address fundamental issues.
• Recognize the principles of systems thinking and network thinking that reveal interconnections in complex situations.
• Identify common decision traps and structured frameworks to make effective decisions despite uncertainty.
• Recognize the difference between reactive and proactive thinking approaches and the planning strategies that can anticipate change.
• Identify the connection between critical thinking and ethical decision-making and recognize common ethical pitfalls.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

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21st Century Skills: Creativity

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Creativity is a comprehensive program designed to enhance your ability to generate innovative solutions for challenges across all aspects of hospitality management. In today's rapidly evolving industry, your creative thinking skills directly impact guest experiences, operational efficiency, and business growth.

This course provides practical, industry-specific techniques for generating innovative ideas, implementing creative solutions, and building environments where innovation thrives consistently. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a complete innovation toolkit that you can immediately apply in your workplace.

By mastering divergent and convergent thinking, developing a growth mindset, learning effective prototyping approaches, and building creative team dynamics, you'll transform the way you and your organization approach challenges and opportunities in the hospitality landscape.

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After completion of this course, participants will be able to:

• Identify techniques for divergent thinking that can be applied to professional challenges.
• Recognize common cognitive biases that can impair creative problem-solving processes.
• Identify effective evaluation and prioritization methods used in convergent thinking.
• Identify the key characteristics that distinguish growth mindsets from fixed mindsets in innovation contexts.
• Recognize effective approaches for transforming ideas into reality through prototyping and implementation planning.
• Identify the essential components of innovative ecosystems that foster sustainable collaboration and creativity.
• Identify strategies that promote cognitive diversity and effective team composition for enhancing creative problem-solving.
• Recognize approaches for developing individual creative potential and providing effective feedback.
• Identify practices that establish creative routines and methods for overcoming creative blocks to sustain innovation.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

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21st Century Skills: Communication

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Communication is a comprehensive program designed to enhance your ability to communicate effectively across all aspects of hospitality management. In today's guest-focused industry, your communication skills directly impact team performance, guest satisfaction, and business success.

This course provides practical, industry-specific techniques for communicating face-to-face, digitally, and in presentations. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a professional communication toolkit that you can immediately apply in your workplace.

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After completion of this course, participants will be able to:

• Identify the key components of active listening techniques in professional communication.
• Identify principles of clear and effective speaking in professional contexts.
• Recognize common causes of miscommunications and appropriate resolution strategies.
• Identify appropriate digital communication styles and tone based on context, audience, and medium.
• Recognize professional virtual meeting protocols including appearance, preparation, and follow-up procedures.
• Identify appropriate formulas for effective written communication, including emails, chats, reports, and search prompts.
• Identify the key elements of effective presentation preparation, including message development and outline creation.
• Recognize appropriate strategies for designing and delivering professional presentations.
• Recognize effective techniques for concluding presentations and managing Q&A sessions.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

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21st Century Skills: Productivity

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Productivity is a comprehensive program designed to enhance your ability to organize effectively, manage time strategically, and maintain motivation and resilience across all aspects of hospitality management. In today's demanding industry, your productivity skills directly impact your performance, career advancement, and professional sustainability.

This course provides practical, industry-specific techniques for creating organizational systems, optimizing time management, and building internal resilience. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a complete productivity toolkit that you can immediately apply in your workplace.

By mastering workspace organization and prioritization frameworks, learning goal-setting techniques and focus management strategies, and implementing sustainable motivation and habit formation systems, you'll transform the way you approach your work and manage competing demands in the hospitality landscape.

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After completion of this course, participants will be able to:

• Identify the key components of effective physical and digital workspace organization.
• Identify prioritization and refusal techniques.
• Recognize planning and scheduling methodologies.
• Identify the key components of effective goal-setting frameworks.
• Identify time management techniques for optimal productivity.
• Recognize common procrastination triggers and their potential solutions.
• Differentiate between intrinsic and extrinsic motivation sources.
• Identify strategies for building and maintaining consistent habits.
• Identify appropriate reward mechanisms to enhance personal motivation.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

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Policies:

In the event that an HFTP Academy course is cancelled, the cancellation will be communicated via email from Academy@HFTP.org. If a course is removed from the catalog after you have paid but before your allotted time has ended, a refund will be issued per the refund policy. 

The HFTP Academy will issue a refund only if a course is cancelled and access removed before paid time elapses. If a course is purchased by mistake, the HFTP Academy will evaluate the case and may offer to transfer enrollment to another course of equal or lesser cost.

In the unfortunate event of an issue regarding an HFTP Academy course, concerns may be submitted to Academy@HFTP.org. Each concern will be addressed in a timely manner.

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Hospitality Financial & Technology Professionals (HFTP) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.