21st Century Skills: Communication

21st Century Skills: Communication

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Communication is a comprehensive program designed to enhance your ability to communicate effectively across all aspects of hospitality management. In today's guest-focused industry, your communication skills directly impact team performance, guest satisfaction, and business success.

This course provides practical, industry-specific techniques for communicating face-to-face, digitally, and in presentations. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a professional communication toolkit that you can immediately apply in your workplace.

After completion of this course, participants will be able to:

• Identify the key components of active listening techniques in professional communication.
• Identify principles of clear and effective speaking in professional contexts.
• Recognize common causes of miscommunications and appropriate resolution strategies.
• Identify appropriate digital communication styles and tone based on context, audience, and medium.
• Recognize professional virtual meeting protocols including appearance, preparation, and follow-up procedures.
• Identify appropriate formulas for effective written communication, including emails, chats, reports, and search prompts.
• Identify the key elements of effective presentation preparation, including message development and outline creation.
• Recognize appropriate strategies for designing and delivering professional presentations.
• Recognize effective techniques for concluding presentations and managing Q&A sessions.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

Policies:

In the event that an HFTP Academy course is cancelled, the cancellation will be communicated via email from Academy@HFTP.org. If a course is removed from the catalog after you have paid but before your allotted time has ended, a refund will be issued per the refund policy. 

The HFTP Academy will issue a refund only if a course is cancelled and access removed before paid time elapses. If a course is purchased by mistake, the HFTP Academy will evaluate the case and may offer to transfer enrollment to another course of equal or lesser cost.

In the unfortunate event of an issue regarding an HFTP Academy course, concerns may be submitted to Academy@HFTP.org. Each concern will be addressed in a timely manner.