21st Century Skills: Collaboration

21st Century Skills: Collaboration

Earn 2.5 CPE credits in Personal Development!

21st Century Skills: Collaboration is a comprehensive program designed to enhance your ability to work effectively with diverse teams across all aspects of hospitality management. In today's interconnected industry, your collaboration skills directly impact team performance, innovation capabilities, and organizational success.

This course provides practical, industry-specific techniques for building collaborative foundations, navigating team challenges, and optimizing collaborative performance. Through interactive lessons, real-world hospitality scenarios, and targeted assessments, you'll develop a complete collaboration toolkit that you can immediately apply in your workplace.

By mastering personality awareness and psychological safety, learning to manage conflict constructively and solve problems collaboratively, and implementing systems for sustainable collaborative excellence, you'll transform the way you and your teams approach shared challenges and opportunities in the hospitality landscape.

After completion of this course, participants will be able to:

• Identify various personality types and collaboration styles and how these differences influence team dynamics and collective outcomes.
• Recognize the components of psychological safety and trust in collaborative environments.
• Identify the unique challenges and opportunities of in-person, remote, and hybrid collaboration modalities.
• Identify the characteristics that distinguish healthy conflict from unhealthy conflict and frameworks for addressing disagreements productively in collaborative settings.
• Recognize structured methodologies for collaborative problem-solving, decision-making, and balancing efficiency with inclusivity in time-sensitive situations.
• Identify common collaboration barriers including power dynamics, implicit biases, and cultural differences and strategies to overcome them.
• Identify effective approaches for setting and managing expectations across different organizational levels.
• Identify project management frameworks and essential roles that contribute to high-performing collaborative teams.
• Recognize appropriate metrics and mechanisms that support continuous improvement in team collaborative performance.

Additional Information:

• No prerequisite knowledge is required to be successful in this course. Likewise, no advance preparation is required.
• Program Level: Basic
• Delivery Method: QAS Self Study

Policies:

In the event that an HFTP Academy course is cancelled, the cancellation will be communicated via email from Academy@HFTP.org. If a course is removed from the catalog after you have paid but before your allotted time has ended, a refund will be issued per the refund policy. 

The HFTP Academy will issue a refund only if a course is cancelled and access removed before paid time elapses. If a course is purchased by mistake, the HFTP Academy will evaluate the case and may offer to transfer enrollment to another course of equal or lesser cost.

In the unfortunate event of an issue regarding an HFTP Academy course, concerns may be submitted to Academy@HFTP.org. Each concern will be addressed in a timely manner.

Hospitality Financial & Technology Professionals (HFTP) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.